FAQ

Frequently Asked Questions
Below you will find answers to the most frequently asked questions. If you don't find your answer below, please call us at our 24Hours Customer Service 0086-13611919788 and we'll be happy to help you out.

Do you have a minimum order?
Yes, normally our minimum order quantity will be 12,000pcs per item. If your order is less than this quantity, please send email to [email protected], we will contact you further!

What terms of payment do you accept?
We accept T/T(wire transfer) 30%-50% as deposit payment and balance is before shippment. Other payment ways are negotiable when you keep long term business relationship with us!

What are your advantages in the competitive markets?
Our advantages are quick action, professional designs, rich material sources, strict production management, best quality control, punctual delivery, easy communication and reasonable prices.

Do you have any stock?
No, we provide customized products. We develop, design, and make surface decoration and logo printing in accordance with customer’s requirements. So, if you need small quantity and fast delivery, please send your detailed requirements to [email protected], we will try our best to meet your demands!

How fast will my order ship?
Our lead time is 25-35 working days not including the Chinese Legal holidays after receiving your deposit and confirmation samples based on 5,000pcs. If we have stock in our warehouse, we try to ship them in 24 hours. Of course this time frame may vary depending on the carrier you choose.

How do you ship orders?
Normally, we can arrange Ocean shipment and Air shipment. If you have appointed forwarder, just send the contact information to us. If you do not have a forwarder, we can recommend our cooperative forwarder..

What shall we do if we need to put logo on the products?
Just send the logo artwork by e-mail, attached the documents by Adobe Illustrator and PDF file. Sometimes fonts file is need to be provided. We have our own artwork engineer in office, we can do silk printing and hot stamping in normal color on product, and the final looks on the samples will be forwarded to you for approval .

Will you expose our project design and idea which we share with you even we didn't work with you at last?
We welcome you share your project and ideas with us, our professional and experienced engineer will evaluate its feasibility and realized it. Meanwhile, we will keep all of your information confidential unless you ask us to open!

Can we get your stock samples free of charge?
Yes,we can send you 1-5pcs and five models samples free of charge for first time, but we need your account number of FedEx or DHL or UPS or TNT ..., then the required free samples will be sent out within one week by freight collected from the customer’s/ consignee’s account. After one time sucessful cooperation, we will provide you sample parcels maximum 3 times free of charge including the international courier express cost. And when you become our long-term business partner, we will send you our new samples all free of charge from time to time.

Do you charge the sampling fee if we want our own logo and decoration?
Yes, we will charge you the sampling cost USD$100-200 each model if you need make samples according to your demands. When the order is confirmed, we will return the cost back to you by deducting it from the order amount.

Price is sensitive topic, how do you comment on your price level?
Our products lines belong to middle level prices at good quality. We do not produce cheap items at cheap prices. We would like to work on the long term relationship with customers. Is saving a few dollars worth the hassle?

Do you have any better way to improve the delivery time?
Since all production proceed on after the approval of samples, the quick correct samples will certainly save much time. We need customers to send us private logos in Adobe Illustrator or PDF format by email. From the past experience, if the customers want to change the logos or designs after presenting the samples, the repeat samples will take more times. So please ensure there are no misunderstanding before sampling. Our production department arranges all orders in rigorous rotation of arrival time of T/T deposits. The earlier the payment reaching us, the sooner delivery time will be.

Have you ever had any communication problems with your clients?
The workable language we use is English. Do look at our website and see how helpful it is to you. we communicate with clients 90% by emails, 10% by phone. We prefer to work through emails, which is easy, quick, convenient and colorful. Our computer system can accept logo art works by Photoshop and the digitized embroidery software without any difficulty. The inquiries by phone is not convenient to us except in emergency or urgent situation, because there are too many new inquires everyday from whole of the world. We have to think it over or guess who the callers are from and what inquiry they have.

Do you have a creative team involved in designing products?
Yes, we have couple of innovative designers in our head office adequately equipped with CorelDraw, 3D Max & Advanced CAD systems, they can very well understand what the customers want and work out the needed arts precisely, as well as constantly develop and evolve the new products lines . We launch our new collection every year and update the catalogues with new items.

What if part of my order is damaged or missing?
Please note that all shipments are insured. It is important for you to count your cases and inspect them for damage before you sign for them. If you notice any missing or damaged goods, report this to the driver and make sure it is noted on the receiving documents. Contact us immediately and advise us of the situation.

I can not find the products which I need from your website, can you help me?
Our focus is production of color cosmetics and related accessories, and we release new products on our website from time to time, but not all of our products are displayed there, so if the products you looked for are not shown on our website, we welcome you send us your demanding and we will make an effort to give you a solution.

My question isn't answered here.
If your question is not answered here, you can either call us at (86) 13611919788 or email us your question at [email protected] and we will try and answer it for you. In your email please include your name, company name, and email address.
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